Skip to main content

Active Feedback

  • Chapter
  • First Online:
Advanced Persistent Training


There are popular information security catchphrases that attempt to make a comparison between patching systems and patching people (or even patching stupidity). While it is certainly possible to implement strategies, systems, and techniques that can result in sudden changes to people’s habits, it is tempting to take the concept too far and see people as systems that can be “fixed” once and for all. But, people do not work that way. Patching software rewrites the underlying code of a system so that the system consistently behaves in a certain way. Getting people to want to change their habits, on the other hand, is a subtle process that works over time, and it is not an exact science.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions


  • Aaron Dignan. Game Frame. Free Press, New York, NY, 2011.

    Google Scholar 

  • Abraham Maslow. Toward a Psychology of Being. Wiley and Sons, New York, NY, 3rd edition, 1998.

    Google Scholar 

  • Charles Coonradt. The Game of Work. Gibbs Smith, United States, 2012.

    Google Scholar 

  • Karen Pryor. Don’t Shoot the Dog! Bantam, San Francisco, USA, 1999.

    Google Scholar 

  • Ponnurangam Kumaraguru; Yong Rhee; Steve Sheng; Sharique Hasan; Alessandro Acquisti; Lorrie Cranor; Jason Hong. Getting users to pay attention to anti-phishing education: Evaluation of retention and transfer. Technical report, Carnegie Mellon University, 2007.

    Google Scholar 

Download references

Author information

Authors and Affiliations


Rights and permissions

Reprints and permissions

Copyright information

© 2017 Jordan Schroeder

About this chapter

Cite this chapter

Schroeder, J. (2017). Active Feedback. In: Advanced Persistent Training . Apress, Berkeley, CA.

Download citation

Publish with us

Policies and ethics