Abstract
When on-boarding new teams and people to ServiceNow one key issue that you will have to confront is that of confidentiality. Who sees what will be a key question of every new team bringing their daily work life to ServiceNow. This chapter compares different solutions available in ServiceNow to meet your confidentiality requirements.
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The challenge with domain separation is that it’s a very dramatic shift in how the system needs to be handled and generally introduces much more complexity than is necessary.
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Z. Toteva, et al. “Service management at CERN with Service-Now,” International Conference on Computing in High Energy and Nuclear Physics, 2012
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© 2017 Gabriele Kahlout
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Kahlout, G. (2017). Confidentiality. In: Spinning Up ServiceNow. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-2571-4_9
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DOI: https://doi.org/10.1007/978-1-4842-2571-4_9
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Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-2570-7
Online ISBN: 978-1-4842-2571-4
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