In Chapter 5, we saw how capabilities can help or hinder a company’s growth. In Chapter 6, we explored how a company’s culture—its shared values and the actions it takes to realize them—can contribute or constrain a company’s growth.
KeywordsCustomer Satisfaction Large Company Customer Service Small Company Psychological Wound
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
© Peter S. Cohan 2017