Service Management as a Practice
Activities in the information technology (IT) industry can be broadly categorized into IT projects and IT service management. The design, development, testing, and creation of computer programs, mobile applications, telecommunications, data processing, and analytics engines, among others, come under the IT projects’ scope. The IT products that are developed need to be maintained on an ongoing basis. They need to be fixed when they break down. Thus, the IT service management sector must take care of the maintenance of these IT products. Maintenance activities include upkeep of the infrastructure and software the way it was designed to work. It further includes activities like monitoring jobs, patching, performing administrative tasks, handling batch tasks, and optimizing performance.