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Zombies at the Workplace

  • Roger Strathausen

Abstract

I will never forget the first interviews I conducted as an internal auditor in the US service department of a global software company. We spoke to employees on three hierarchy levels: to call center agents, to first-line managers, and to the Vice President of Services. The VP was eager to explain the long-term business strategy to us, and the first-line mangers discussed resource and scheduling issues, costs, and so on. However, it was the call center agent interviews that fascinated me most and stuck in my mind. These colleagues looked at us auditors as if we came from outer space. They did not seem to comprehend most of our questions, much less answer them. Time and again, we heard: “They don’t tell us these things.” “Who are ‘they?’”, I asked. The answer was: “Management.”

Keywords

European Union Euro Zone Internal Auditor Holistic Thinking Human Resource Strategy 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Roger Strathausen 2015

Authors and Affiliations

  • Roger Strathausen
    • 1
  1. 1.BotleyUK

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