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The Performance Consultant’s Toolkit

  • Bob Winter

Abstract

As an agilist working out of an internal support function, the performance consultant is the product owner. The performance consultant learns from Scrum, SAFe, and other Agile frameworks the importance of backlog refinement and prioritization, so that items of the highest value to the customer are done first. Conversely, the product owner in traditional Agile fields such as software engineering can learn from the performance consultant. The what of the product owner is clear, but there is a gap in the Agile thought leadership around the how. The performance consultant's toolkit as presented in this chapter provides direction for how to field requests, how to interact with customers, and how to approach analysis of human performance.

Keywords

Customer Service Work Item Performance Consultant Strategic Alignment Product Owner 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© CA 2015

Authors and Affiliations

  • Bob Winter
    • 1
  1. 1.MAUnited States

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