Abstract
Organizations that want to focus on their core business processes while delegating noncore processes need to select a service provider. In the IT services industry, a business that provides IT services to other organizations is the IT service provider organization (SPO), and the receiver of such services is the IT service receiver organization (SRO). In such a case, personnel from the SRO become customers of the SPO. A person or group from the SPO who sells their organization’s services is referred to as a seller. Once there is an agreement between a service provider and a service receiver regarding the services to be performed by the SPO, a contract is signed.
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PricewaterhouseCoopers, “Outsourcing Comes of Age: The Rise of Collaborative Partnering,” 2008, www.pwc.com/en_gx/gx/operations-consulting-services/pdf/outsourcingcomesofage.pdf .
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© 2015 Venkatesh Upadrista
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Upadrista, V. (2015). The Organization of IT Service Receivers. In: Managing Your Outsourced IT Services Provider. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-0802-1_5
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DOI: https://doi.org/10.1007/978-1-4842-0802-1_5
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Publisher Name: Apress, Berkeley, CA
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Online ISBN: 978-1-4842-0802-1
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