The National Health Service (NHS) in the UK has, for the past four years, been going through a period of radical transformation in its organisational policy, outlined in a number of White Papers (eg. Dept of Health 1990 (i)(ii)(iii) Griffith 1983 and Coombs & Cooper 1990). In essence, the aim has been to create an internal market for secondary health care within the NHS whereby the interests of the consumers are represented by the District Health Authorities or by General Practitioner — known as purchasers — and the producers of health care services (hospitals, community health care units, etc.) known as providers.
KeywordsNational Health Service Clinical Information System Soft System Methodology Contracting Process Secondary Health Care
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