Operationalising TSI

The Critical Review Mode
  • Jennifer Wilby


Total Systems Intervention (TSI) (Flood and Jackson, 1991) is a meta-methodology which operates a range of problem solving methodologies. Flood (1995 (a), (b)) views problem solving as a process of intervention where practitioners can learn about and manage complex interacting issues. The majority of these issues are at the present focused within the organisational setting. However, the principles, practice, utility and ideology underlying TSI are equally applicable in wider problem settings. The overall aim of this work is to advance the operationalisation of TSI within this wider context. The aim of this paper is to discuss the structure of TSI’s critical review mode within TSI. The critical review mode is one of three modes of operation in the implementation of TSI explained below: the critical review mode, the problem solving mode, and the critical reflection mode.


Ideal Organisation Implementation Phase Core Issue System Methodology Human Freedom 


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Copyright information

© Springer Science+Business Media New York 1995

Authors and Affiliations

  • Jennifer Wilby
    • 1
  1. 1.Centre for Systems Studies, Department of Management Systems and SciencesUniversity of HullHullUK

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