Abstract
Quality programs have become an integral part of doing business in both manufacturing and service industries. Not only are firms marketing their quality programs as part of their general advertising campaigns (eg., Ford Quality Number One), but the use of automated manufacturing systems, just-in-time inventory systems, and interactive data bases requires a high level of precision and data accuracy.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Glover, M. Katherine, “Malcolm Baldrige National Quality Award — ‘The Quest for Excellence,’” Business America, Volume 109, Number 25, December 5, 1988, pp. 2–5.
Goldstein, Sam, Howe, Roger, Gaeddert, Dee, “Rockwell’s Approach to Improving Quality,” Personnel Journal, Volume 65, Number 7, July, 1988, pp. 44–47.
Guzzo, Richard A., “Sizing Up the Impact of Human-Resource Productivity Programs,” National Productivity Review, Autumn, 1983, pp. 376-385.
Keating, Bernard L., “Viewpoint: Welcome Aboard the Quality Team,” Personnel Journal, Volume 67, Number 7, July, 1990, pp. 36–37.
Miller, William H., “‘Technology Fix’ to Quality Passe, Says Pole,” Industry Week, August 1, 1988, p. 16.
Roth, William F., Jr., “The Great Quality Shell Game,” Personnel, December 1988, pp. 53-58.
Segalla, Ellen, “All for Quality, and Quality for All,” Training and Development Journal, Volume 43, Number 9, September, 1989, pp. 36–45.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1991 Springer Science+Business Media New York
About this chapter
Cite this chapter
Verdin, J.A., Pagano, A. (1991). Quality of Output Programs for Manufacturing and Service Industries. In: Niehaus, R.J., Price, K.F. (eds) Bottom Line Results from Strategic Human Resource Planning. Springer, Boston, MA. https://doi.org/10.1007/978-1-4757-9539-4_21
Download citation
DOI: https://doi.org/10.1007/978-1-4757-9539-4_21
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-9541-7
Online ISBN: 978-1-4757-9539-4
eBook Packages: Springer Book Archive