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Decision Making: Recent Developments and Worldwide Applications pp 397–412Cite as

DSS for the Evaluation of National IT Infrastructure Investments: A Study of Cable Television in Greece

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Part of the book series: Applied Optimization ((APOP,volume 45))

Abstract

Although Decision Support Systems (DSS) have long been used for evaluating Information Technology (IT) application investments, not enough attention has yet been paid on IT infrastructure investments despite their unique characteristics and requirements. This paper reports on the development of a DSS for the evaluation of a national IT infrastructure investment, namely the introduction of a Cable Television network in Greece. We present the need for an automated tool to support such a complex decision making process and the architecture of the developed system. The DSS consolidates the knowledge elicited by an extensive market survey and the development of a mathematical model for estimating anticipated revenues from the investment. The DSS functional architecture is based on a case-specific Critical Success Factors framework that was developed to capture and structure the various aspects of the decision problem. The paper concludes with a discussion of the potential of DSS to support a rigorous holistic framework for IT infrastructure investments appraisal.

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Author information

Authors and Affiliations

  1. Department of Information Systems and Computing, Uxbridge, Middlesex, UB8 3PH, UK

    G. M. Giaglis

  2. Department of Informatics, Athens University of Economics and Business, 76 Patission Street, Athens, 10434, Greece

    K. M. Manikas, V. Pergioudakis, G. I. Doukidis & P. Miliotis

Authors
  1. G. M. Giaglis
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  2. K. M. Manikas
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  3. V. Pergioudakis
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  4. G. I. Doukidis
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  5. P. Miliotis
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Editor information

Editors and Affiliations

  1. College of Business Administration, Decision Science & Information Systems Department, Florida International University, Miami, Florida, USA

    Stelios H. Zanakis

  2. Department of Management Science and Technology, Athens University of Economics & Business, Athens, Greece

    Georgios Doukidis

  3. Technical University of Crete, Department of Production Engineering and Management, Financial Engineering Laboratory, University Campus, Chania, Greece

    Constantin Zopounidis

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© 2000 Springer Science+Business Media Dordrecht

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Giaglis, G.M., Manikas, K.M., Pergioudakis, V., Doukidis, G.I., Miliotis, P. (2000). DSS for the Evaluation of National IT Infrastructure Investments: A Study of Cable Television in Greece. In: Zanakis, S.H., Doukidis, G., Zopounidis, C. (eds) Decision Making: Recent Developments and Worldwide Applications. Applied Optimization, vol 45. Springer, Boston, MA. https://doi.org/10.1007/978-1-4757-4919-9_26

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  • DOI: https://doi.org/10.1007/978-1-4757-4919-9_26

  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-1-4419-4839-7

  • Online ISBN: 978-1-4757-4919-9

  • eBook Packages: Springer Book Archive

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