Knowledge Management Strategies

Leaders and leadership
  • Suzanne M. Zyngier
  • Frada Burstein
Conference paper


Organisational knowledge is that knowledge which is required at a specific instance to meet a specific organisational need. The need may be ongoing or a single occurrence. Meeting that need requires the aggregation of knowledge available at that specific instance. That is, “knowing what you need when you need to know it” (Snowden, 2002). The aim often is to achieve just in time delivery of a product or service to the relevant client base. This strategy to manage organisational knowledge can enhance innovation and creativity within and through the value chain of organisational activity potentially affecting revenue, the quality of staff output, and staff satisfaction.


Knowledge Management Knowledge Transfer Organisational Learning Chief Executive Officer Organisational Knowledge 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Amidon, D. M., and Macnamara, D., 2003, The 7 C’s of Knowledge leadership: Innovating Our Future, in: Handbook on Knowledge Management 1: Knowledge Matters, Vol. 1, C. W. Holsapple, ed., Berlin: Springer-Verlag, pp. 539–551Google Scholar
  2. Burstein, F. and Zyngier S., 2002, Knowledge Management in Australian financial institutions: Preliminary results of the comparative analysis between European and Australian companies, School of Information Management and Systems and Fuji Xerox Australia, Melbourne, Internal Report.Google Scholar
  3. Davenport, T. H., and Prusak, L., 1998, Working Knowledge: How Organizations Manage What They Know, Boston: Harvard Business School Press.Google Scholar
  4. Denning, S., 2000, The Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations, Butterworth-Heinemann, Boston, USA.Google Scholar
  5. Hackett, B., 2000, Beyond Knowledge Management: New Ways to Work and Learn, The Conference Board, New York, 71.Google Scholar
  6. Korac-Kakabadse, N., and Kakabadse, A., 2001, IS/IT Governance: Need for an Integrated Model, Corporate Governance, 1 (4), 9–11.CrossRefGoogle Scholar
  7. Krogh, G. V., Ichijo, K. and Nonaka, I., 2000, Enabling knowledge creation: How to unlock the mystery of tacit knowledge and release the power of innovation, Oxford University Press, Oxford.CrossRefGoogle Scholar
  8. Long, D. W. D. and Fahey, L., 2000, Diagnosing cultural barriers to knowledge management, The Academy of Management Executive; Ada, 14, 113–127.Google Scholar
  9. Nonaka, I., and Takeuchi, H., 1995, The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation, New York: Oxford University Press.Google Scholar
  10. O’Dell, C., Grayson, C. J. and Essaides, N., 1998, If Only We Knew What We Know; The Transfer of Internal Knowledge and Best Practice, The Free Press, New York.Google Scholar
  11. Probst, G., Raub, S., and Romhardt, K., 2000, Managing Knowledge; Building Blocks for Success, Chichester: John Wiley and Sons, Ltd.Google Scholar
  12. Roos, J., Roos, G., Dragonetti, N. C. and Edvinson, L., 1997, Intellectual Capital: Navigating the New Business Landscape, MacMillan Press, Basingstoke Hampshire.Google Scholar
  13. Schwab, D. P., 1999, Research Methods for Organizational Studies, Manwan, N.J.: Lawrence Erlbaum Associates, Publishers.Google Scholar
  14. Senge, P. M., 1990, The Fifth Discipline, Doubleday Currency, New York.Google Scholar
  15. Snowden, D., 2002, Complex acts of knowing: paradox and descriptive self-awareness, Journal of Knowledge Management, 6, 100–111.CrossRefGoogle Scholar
  16. Wenger, E. C., McDermott, R. and Snyder, W. M., 2002, Cultivating Communities of Practice: a guide to managing knowledge, Harvard Business School Press, Boston.Google Scholar
  17. Zyngier S., 2001, Knowledge Management Strategies in Australia: Preliminary results of the survey of the knowledge management uptake in Australian companies School of Information Management and Systems Technical Report [1/2001].Google Scholar

Copyright information

© Springer Science+Business Media New York 2004

Authors and Affiliations

  • Suzanne M. Zyngier
    • 1
    • 2
  • Frada Burstein
    • 1
    • 2
  1. 1.School of Information Management and SystemsMonash UniversityMelbourneAustralia
  2. 2.Caulfield EastAustralia

Personalised recommendations