Knowledge Management Strategies

Leaders and leadership
  • Suzanne M. Zyngier
  • Frada Burstein
Conference paper


Organisational knowledge is that knowledge which is required at a specific instance to meet a specific organisational need. The need may be ongoing or a single occurrence. Meeting that need requires the aggregation of knowledge available at that specific instance. That is, “knowing what you need when you need to know it” (Snowden, 2002). The aim often is to achieve just in time delivery of a product or service to the relevant client base. This strategy to manage organisational knowledge can enhance innovation and creativity within and through the value chain of organisational activity potentially affecting revenue, the quality of staff output, and staff satisfaction.


Knowledge Management Knowledge Transfer Organisational Learning Chief Executive Officer Organisational Knowledge 


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Copyright information

© Springer Science+Business Media New York 2004

Authors and Affiliations

  • Suzanne M. Zyngier
    • 1
    • 2
  • Frada Burstein
    • 1
    • 2
  1. 1.School of Information Management and SystemsMonash UniversityMelbourneAustralia
  2. 2.Caulfield EastAustralia

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