Using Cognitive Mapping for Problem Analysis in Information Requirements Determination
This research grew out of concerns that information systems projects (defined here to include both in-house development, and the acquisition, modification and implementation of externally-produced package software) often result in less than satisfactory outcomes, with stories of failure and disappointments with respect to information systems (IS) being relatively common in both professional and academic literature (Montealegre and Keil, 2000; Keil and Robey, 2001). An analysis of the literature considering these failures suggests that there are repeated concerns that the analysis conducted at the early stages fails to pay sufficient attention to human and organisational issues, and that the subsequent requirements specification developed fails to accurately reflect the real needs of users and organisations (Martinsons and Chong, 1999). Failure to adequately determining requirements almost certainly indicates that the implemented system will disappoint or fail in use (Korac-Boisvert and Kouzmin, 1995; Ewusi-Mensah, 1997).
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