Training is the chance to market to all of the users on the benefits of the system. It is a chance to do a tremendous sales pitch to the organization at large, building on the momentum of the team’s successful communication techniques. It is also the opportunity to teach how to maximize system use and infect the students with the trainers’ enthusiasm. Is everyone going to like it? No, there are some that may never adapt and would rather retire than use a technological system.2 Many will prove easy to recruit when first exposed to the system during training. Training is often the first time that end users are exposed to the system; making a great first impression during initial training improves adoption success. These sessions are also a time for the users to try to integrate the system into their workflow. Providing training materials that make sense to individual user groups and developing a relationship with the trainer promotes confidence that the system will work when implemented.3 To accomplish this, the trainers, analysts, and other project staff need to have good working relationships and communication patterns. For example, when users have potential usability, functionality, or other learning problems, the trainer should feel comfortable drawing the analyst in to speak with the trainee.
KeywordsClay Transportation Expense Hunt Carol
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