• Eleanor Callahan Hunt
  • Sara Breckenridge Sproat
  • Rebecca Rutherford Kitzmiller
Part of the Health Informatics Series book series (HI)


Walk down the hallway of any healthcare organization and listen. What do you hear? Perhaps some chat about weekend activities or family life. If you listen a little longer, you may discover casual hallway conversations giving way to workplace grumblings. Consider these moments in health care:
  • Long after the physicians have made rounds on an inpatient unit, the charge nurse pulls out a paper-based chart and says, “This order is 2 hours old, how did we miss this? It will take us at least two more hours to get this medication on the unit.”

  • Twenty minutes before the patient enters surgery, the surgeon says “What do you mean you cannot find the history and physical? I completed that at Mrs. Jones’ preoperative appointment 2 weeks ago!”

  • In the Emergency Department, “Doctor, I am unable to locate this patient’s outpatient record or any of his past ECGs reports. I do not know whether this is a change or consistent with prior ECGs.”


Risk Management Project Team System Implementation Risk Mitigation Project Success 


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Copyright information

© Springer Science+Business Media New York 2004

Authors and Affiliations

  • Eleanor Callahan Hunt
    • 1
  • Sara Breckenridge Sproat
    • 2
  • Rebecca Rutherford Kitzmiller
    • 3
  1. 1.Informatics ConsultantRaleighUSA
  2. 2.67th Combat Support Hospital, UnitWuerzburgGermany
  3. 3.Duke University Health SystemDurhamUSA

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