So far, the value-added processes or systems have been treated as a “black-box”. We examine the resources available to the processes or systems and monitor the “conversions” of these resources (inputs) into the desired outputs. However, each process or system can include many subprocesses. For example, if the process is to make a car, then important subprocesses include assembling and painting. If we evaluate the efficiency of a supply chain system, then we need to measure the performance of each individual supply chain components, including suppliers, manufacturers, retailers, and customers.


Supply Chain Firm Performance Efficiency Score Fill Rate Solver Parameter 


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Copyright information

© Springer Science+Business Media New York 2003

Authors and Affiliations

  • Joe Zhu
    • 1
  1. 1.Worcester Polytechnic InstituteUSA

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