Aligning Process and Technology: Balancing Capability with Reality-Based Processes
The pressures on the healthcare industry continue to escalate. In addition to concerns about improving financial performance, the industry is also beleaguered by the effects of reduced reimbursements, severe staff shortages in critical areas such as nursing and pharmacy, and the ever-increasing burden of regulatory compliance. More recently, the release of two reports by the Institute of Medicine (IOM) on the state of health care in the United States cast a further pall. In 2000, the IOM’s Committee on Health Care Quality in America released dramatic figures connected to the numbers of deaths attributed annually to medical errors . A second report followed suit in 2001 calling for the creation of a new health system that would help bridge what the Institute characterized as a quality chasm in the delivery of health care. Among the imperatives cited by the report to help the industry arrive at such a system were the effective application of information technologies and the reengineering of care processes .
KeywordsExpense Stake Karen
Unable to display preview. Download preview PDF.
- 1.Kohn LT, Corrigan JM, Donaldson MS, editors. Committee on Quality Health Care in America, Institute of Medicine. To err is human: building a safer health system. Washington, DC: National Academy Press; 2000.Google Scholar
- 2.Committee on Quality of Healthcare in America, Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington, DC: National Academy Press; 2001.Google Scholar
- 3.Chapin MA, Forrer DA, Timur A. The examination on return on investment for information technology in healthcare (hospital) industry to achieve quality of care. International College (unpublished).Google Scholar
- 4.Swinney Z. Should you calculate your process sigma?—with examples. Retrieved December 5, 2001 by Chapin, Forrer, and Timur from http://www.isixsigma.com/library/content/c010730b.asp. Google Scholar
- 5.Merry MD, Crago MG. The past, present and future of health care quality. The Physician Executive 2001 Sept–Oct. Retrieved November 20, 2001, by Chapin, Forrer, and Timur from informatics-review.com/benefits.html Web site: http://www.informatics-review.com/benefits.html. Google Scholar
- 6.Hammer M, Champy J. Reengineering the corporation. New York: Harper Business; 1993.Google Scholar
- 7.Davenport TH, Short J. The new industrial engineering: information technology and business process redesign. Sloan Manag Rev 1990; 31 (4): 11–27.Google Scholar
- 9.Laudon KC, Laudon JP. Management information systems: organization and technology in the networked enterprise. Englewood Cliffs: Prentice Hall; 2000.Google Scholar
- 10.Axson D, CEO perspectives: calculating return on IT investment: a pointless effort? Review 2001; 1–4. Retrieved December 5, 2001 by Chapin, Forrer, and Timur, from http://www.dmreview.com/master.cfm?NavID55 & EdID3015. Google Scholar