Successful Systems or Successful Technologies?
Since the advent of computers, technology has been used by the software industry as a means of developing a competitive edge. On the other hand research institutions and universities have pursued technology as a means of innovation and novelty. As a result today, we have a range of technologies and techniques in intelligent systems, software engineering, databases and other areas. At the receiving end of this technology -based competition and innovation are the computer users. These users (majority of whom are nonspecialists) today have to cope with not only the range of technologies but also pace of technological change. They are used as guinea pigs for every technological innovation. More so, most technologies are presented to the users as a panacea of all ills. This approach has lead to a number of problems ranging from ineffective use of computers to loss of human lives (Preece et al 1997). These problems have given birth to new type of systems, namely, human-centered systems in the last decade (Norman 1993,97; Clancey 1997; Flanagan et. al. 1997).
KeywordsSuccessful System Successful Technology Computer Industry Technology Life Cycle Marketing Perspective
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