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Private and Municipal Care Institutions

  • Maili Mustonen
Chapter

Abstract

Municipal administration in Finland is based on a new municipal law that went into effect on 1 July 1995, defining the duties of municipalities in managing their own autonomous functions as well as specific tasks designated by law. New duties or responsibilities may not be given to or taken away from municipalities unless specifically enacted by law. The basic principle is that citizens shall receive basic services through self-government.

Keywords

Personnel Cost Regular Employee Municipal Service Stock Corporation Finnish Company 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. Bozeman, B. All Organizations Are Public. Bridging Public and Private Organizational Theories. Jossey-Bass Publishers: San Francisco, 1987.Google Scholar
  2. Gronroos, C. Service Management and Marketing. Managing the Moments of Truth in Service Competition. Gum-merus Oy: Jyväskylä, Finland, 1990.Google Scholar
  3. Gummesson, E. Quality Management in Service Organizations. ISQA: Sweden, 1993.Google Scholar
  4. The Association of Finnish Local Authorities. Quality in the Procurement of Municipal Services, 1994.Google Scholar
  5. The Association of Finnish Local Authorities. Total Quality Management in Municipal Service Provision, 1994.Google Scholar

Copyright information

© Springer Science+Business Media Dordrecht 1998

Authors and Affiliations

  • Maili Mustonen

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