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Interviewing and Communication Skills

  • Linda M. Garcia-Shelton

Abstract

Effective communication is an essential feature of the doctor—patient relationship and is most likely one of its most complex aspects. Each participant in an interaction both sends and receives messages at multiple levels and through multiple modalities simultaneously. Messages may be sent or received consciously, with awareness and intent, or unconsciously, with either one or both communicants unaware of the message but nevertheless having sent or received it. Messages can be revealing, that is, communicate an existing phenomenon, or be reflective, that is, communicate an interpretation of a phenomenon.1 Messages may be shared through style of dress, verbal or written language, manner and kind of movement, Organization of space, and use of time. An effective physician must accurately receive and interpret patient messages and ensure that each patient accurately receives and interprets the physician’s message.

Keywords

Facial Expression Consultation Room Closing Phase Skilled Physician Interview Situation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media New York 1988

Authors and Affiliations

  • Linda M. Garcia-Shelton

There are no affiliations available

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