Implementation of Quality-Assurance Systems in Small Companies
The problems arising from the introduction of formalized quality-assurance systems in small companies are analysed. Results of a survey of 300 small companies employing less than 300 people each are reported. Small companies have limited management and financial resources and, although better quality assurance will in the longer term reduce manufacturing costs, many are intimidated by the set up and running costs of an approved scheme such as BS 5750. The paper then describes the first year’s operation of a pilot scheme intended to help small companies around these problems. Experienced quality managers have been recruited by an academic institution and, with the institution’s backing, they act as managers for a group of small companies on a share-cost basis. Experience gained from this scheme is discussed.
KeywordsQuality System Small Company Pilot Scheme National Quality Standard Chief Inspector
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