Occupants’ Feedback as a Decision-Making Tool: Three Case Studies
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Part of what is important about feedback from users about their accommodation is the opportunity it provides for an organization to learn, in order to change. In learning about how its members use space, an organization can make better decisions about—and can derive more benefit from—the space it occupies. In all organizations, there are forces that favor change and forces that want to see things stay the same; organizations that do not take advantage of opportunities for learning eventually wither and die.
KeywordsReal Estate Space Planning Commercial Real Estate Facility Staff Building Occupant
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Notes and References
- 1.The case studies reported in this chapter are hybrid cases drawn from approximately seven applications of Building-In-Use Assessment to organizations.Google Scholar
- 2.C. Argyris, and D. Schön, Organizational Learning: A Theory of Action Perspective ( Reading, Ma. Addison-Wesley, 1978 ).Google Scholar
- 3.Argyris and Schön, Organizational Learning, p. 18Google Scholar
- 4.Argyris and Schön, Organizational Learning, p. 24.Google Scholar
- 5.Senge, The Fifth Discipline, p. 114.Google Scholar
- 6.C. Argyris, and D. Schön, Theory in Practice,(San Francisco, Ca: Jossey-Bass, 1979), chapter 3.Google Scholar