Using Occupancy Feedback: A Strategy for Managing Workspace Improvements

  • Jacqueline C. Vischer


A women’s magazine reports that 70 per cent of people working in office buildings in Montreal and Toronto in 1993 complain of indoor air quality problems. What this apparently means is that workers in 70 per cent of the office buildings in these two cities express, when asked, concerns about indoor air pollution. The article warns its largely young, female readers to beware of the air in sealed, high-rise office buildings, implying that their health might be at risk.1 This type of journalism is far from unusual where indoor air quality is concerned. Hardly a magazine, newspaper, or newsletter in recent years has not carried at least one story on indoor air pollution and the implied threat to the health of office workers, to the point where office workers everywhere are concerned about the air quality in their buildings. However, these concerns are often incompletely linked to the objective facts of ventilation systems’ operation. These topics are discussed in detail in Chapter 5.


Customer Satisfaction Office Building Total Quality Management Building Manager Building Occupant 
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Notes and References

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    International Facilities Management Association (IFMA) provides results from nationwide applications of its own client satisfaction survey, for example.Google Scholar
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Copyright information

© Chapman & Hall 1996

Authors and Affiliations

  • Jacqueline C. Vischer

There are no affiliations available

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