The Politics of Occupants’ Feedback: Issues in Implementation

  • Jacqueline C. Vischer


In previous chapters, opportunities for feedback from occupants about their workspace have been explored in order to demonstrate that companies can make better use of their real estate and space costs through creating a better fit between the tasks people do at work and the physical environment in which they carry the tasks out. It has also been possible to outline, in some detail, a system for acquiring and using feedback from building users in order to make the kinds of changes necessary to improve work effectiveness and productivity. Acknowledging the rationality of this argument and the sophistication of BIU Assessment as an approach, still, every company has norms, attitudes, values, and ways of doing things that create a highly political environment in which to carry out this sort of activity. Therefore, good sense and rationality alone will not guarantee the success of a BIU-type intervention: understanding the politics of the organization is necessary in order to make it work.


Real Estate Thermal Comfort Facility Staff Comfort Rating Environmental Negotiation 
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Notes and References

  1. 1.
    Claudia Deutsch, “Asking Workers What They Think” The New York Times, 22 April, 1990, p. 29.Google Scholar
  2. 2.
    M. Joroff, M. Louargand, S. Lambert, R. Becker, Strategic Management of the Fifth Resource: Corporate Real Estate (Report of Phase One Corporate Real Estate 2000: Industrial Development Research Foundation, 1993 ) pp. 40–52.Google Scholar
  3. 3.
    V. Hartkopf,V. Loftness et al Designing the office of the Future: The Japanese Approach to Tomorrow’s Work Place ( New York: John Wiley, 1993 ) p. 175.Google Scholar

Copyright information

© Chapman & Hall 1996

Authors and Affiliations

  • Jacqueline C. Vischer

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