Peninsula Hospital Community Mental Health Center Quality Assurance System
The quality assurance system at Peninsula Hospital Community Mental Health Center has evolved over time in response to the particular characteristics and requirements, both internal and external, of this organization. Thus, the current mix of the components that comprise the quality assurance system has been added at different times to satisfy different needs. In quality assurance, as in service delivery, the administrative philosophy of the center includes ongoing evaluation and monitoring to determine how adequately each program is functioning, as well as to identify unmet needs. It is important to remember, therefore, that the range of quality assurance activities described in this chapter was not planned or implemented in one thrust; as the center has grown, as the financial climate has changed, and as external requirements have multiplied, the center’s quality assurance program has grown.
KeywordsQuality Assurance Community Mental Health Audit Committee Peer Review Process Center Staff
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