Neighborhood Service Delivery

Historical Development and the Crisis of the 1960s
  • Robert K. Yin
Part of the Environment, Development, and Public Policy: Cities and Development book series (EDPC)


The basic role of urban government is to provide police and fire protection, operate schools and hospitals, and clean the streets.1 Presidents may focus on and be judged by their breakthroughs in foreign policy, and governors may emphasize their new highways and community colleges, but the men in city hall are the custodians of the sidewalks; they are the “dirtyworkers” of American government (Rainwater, 1967) who must deal with the most ordinary and intimate needs of their constituents. Moreover, the success or failure of service delivery is judged on a neighborhood basis, with different neighborhoods having different reputations for police protection, schools, sanitation, and housing.


Service Delivery Fire Protection Public Employee Garbage Collection City Government 
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Copyright information

© Plenum Press, New York 1982

Authors and Affiliations

  • Robert K. Yin
    • 1
    • 2
  1. 1.The Case Study InstituteUSA
  2. 2.Massachusetts Institute of TechnologyCambridgeUSA

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