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EFT and the Consumer: An Agenda for Research

  • Kathryn H. Humes
Part of the Applications of Modern Technology in Business book series (AMTB)

Abstract

While the application of electronic data processing technology to financial services is not new, the use of such technology to deliver these services directly to the consumer is a fairly recent development. With this expansion of scope, it has become clear that EFT is a supplement to rather than a substitute for existing financial services, and poses its own set of problems for policymakers.

Keywords

Financial Institution Payment System Consumer Protection National Commission Consumer Attitude 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. 1.
    National Commission on Electronic Fund Transfers, EFT and the Public Interest, U.S. Governmental Printing Office, Washington, D.C. (1977).Google Scholar
  2. 2.
    Opinion Research Corporation, Virginia Consumers: Attitudes Toward Payment Systems, a report for the Virginia Special Committee on Paperless Entries of the Virginia Bankers Association, Princeton (1974).Google Scholar
  3. 3.
    G. Katona et al., 1970 Survey of Consumer Finances, Braun-Brumfield, Inc., Ann Arbor, Michigan (1971).Google Scholar
  4. 4.
    L. Mandell, Credit Card Use in the United States, Institute for Social Research, University of Michigan (1972).Google Scholar
  5. 5.
    L. Harris, The Second Study: American Public’s and Community Leaders’ Views of Banks and Bankers in 1972, Louis Harris Associates, New York (1972).Google Scholar
  6. 6.
    Unidex Corporation, Syndicated Service to Subscribers, Bloomington, Indiana (1972–1976).Google Scholar
  7. 7.
    Consumerism at the Crossroads, a national opinion research survey of public activist, business, and regulator attitudes toward the consumer movement, conducted for Sentry Insurance by Louis Harris Associates and Marketing Science Institute (1977).Google Scholar

Copyright information

© Plenum Press, New York 1980

Authors and Affiliations

  • Kathryn H. Humes
    • 1
  1. 1.Financial Research and Consulting, Inc.USA

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