Abstract
In the past decade, US corporations have paid increasing attention to the quality of their products, services, and internal processes. They have implemented procedures for obtaining, understanding and communicating customer needs and requirements within their organizations, developed strategies for improving their engineering design, development, manufacture and delivery processes, and created new corporate cultures that included the formation of self-directed working groups and encouragement of employee participation. The emphasis has been on creating a total quality organization. In this chapter we describe the philosophies and techniques behind this movement.
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© 1997 Springer Science+Business Media Dordrecht
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Askin, R.G., Ramberg, J.S., Sodhi, M. (1997). Quality engineering. In: Wang, B. (eds) Integrated Product, Process and Enterprise Design. Manufacturing Systems Engineering Series, vol 2. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-6383-9_7
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DOI: https://doi.org/10.1007/978-1-4615-6383-9_7
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