Abstract
The human-computer interface has becoming increasing important with the advent of personal computing. To quote Nielsen (1992, p. 12), “Users are becoming less willing to put up with difficult or uncomfortable interfaces since experience with some current interfaces has shown them that software can indeed be easy to learn and pleasant to use.” The interface is critically important for knowledge-based systems too. As Berry and Hart (1990) emphasize, “The ultimate criterion of success for most expert systems is whether they will actually be used, and used to effect, by individuals other than the system developers.”
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© 1997 Springer Science+Business Media New York
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Adelman, L., Riedel, S.L. (1997). Usability Evaluation. In: Handbook for Evaluating Knowledge-Based Systems. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-6171-2_7
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DOI: https://doi.org/10.1007/978-1-4615-6171-2_7
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4613-7829-7
Online ISBN: 978-1-4615-6171-2
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