Abstract
Caught-up in the quality revolution, manufacturing and service organizations have been allocating enormous resources to never-ending quality improvement. Yet, in many cases, it is not clear what constitutes quality improvement, how it can be measured, and what the trade-offs are between the quality of a product or service and other variables that are also critical to various decision processes in its design, production, marketing, post-sale service, and use.
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© 1998 Springer Science+Business Media New York
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Sahin, I., Polatoglu, H. (1998). Introduction. In: Quality, Warranty and Preventive Maintenance. International Series in Operations Research & Management Science, vol 15. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-5557-5_1
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DOI: https://doi.org/10.1007/978-1-4615-5557-5_1
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4613-7541-8
Online ISBN: 978-1-4615-5557-5
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