Information and Process Integration in Enterprises

Volume 428 of the series The Springer International Series in Engineering and Computer Science pp 73-93

Lessons from Paperwork: Designing a Cooperative Shared Object Service

  • John Hughes
  • , Val King
  • , John A. Mariani
  • , Tom Rodden

* Final gross prices may vary according to local VAT.

Get Access


The sharing of information plays a central role in most work settings and many applications require facilities which promote cooperative access to shared information. It is important that these facilities are informed from an understanding of the nature of document use in work settings. This paper turns to the use of documents as a means of understanding the use of shared information. The pertinent features of documents are outlined before a critical re-examination of a previous field study is presented. Finally some of the facilities provided by a shared object service are outlined. This service has been motivated by many of the observations presented in the field study.


Cooperative Systems Information Sharing Observational Studies of Work Systems Development