Tools for quality control and process redesign

  • Nicholas C. Georgantzas


Many tools can help improve quality and process redesign or reengineer-ing. Yet, focusing on a specific tool rather than on each organizational process as a system can lead to failure. This chapter introduces the basic tools that many firms have used successfully worldwide for quality control and process redesign. Their success comes from the ability of their managers to see that no simple recipe or technique ensures high quality. Managers and quality experts who take two cups of process mapping, sprinkle in a few of Deming’s 14 points and add a cup of process charts always hurt rather than help their firm. Only by focusing on processes and the entire organization as a system can the tools presented here reinforce each other and bring about their synergistic benefits leading to success in quality control and process redesign.


Organizational Learning Statistical Process Control Student Satisfaction Defective Item Pareto Chart 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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© Kluwer Academic Publishers 1998

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  • Nicholas C. Georgantzas

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