Quality-Oriented Design of Business Processes

  • Kai Mertins
  • Roland Jochem

Abstract

To fulfill and to apply the requirements of quality-oriented business process design described in chapter 2 the business processes and the quality aspects are to be described with a modeling language. In this chapter, we describe the standardized modeling language of Integrated Enterprise Modeling (IEM) that supports an object-oriented, comprehensible description of business processes as basis of planning and conducting QM activities. This results in an increase of the quality of the corporate planning process.

Keywords

Shipping Assure Expense R_urea 

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Copyright information

© Springer Science+Business Media New York 1999

Authors and Affiliations

  • Kai Mertins
    • 1
  • Roland Jochem
    • 1
  1. 1.Fraunhofer Institute IPK BerlinGermany

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