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Quality-Oriented Design of Business Processes

  • Kai Mertins
  • Roland Jochem

Abstract

To fulfill and to apply the requirements of quality-oriented business process design described in chapter 2 the business processes and the quality aspects are to be described with a modeling language. In this chapter, we describe the standardized modeling language of Integrated Enterprise Modeling (IEM) that supports an object-oriented, comprehensible description of business processes as basis of planning and conducting QM activities. This results in an increase of the quality of the corporate planning process.

Keywords

Business Process Object Class Organizational Unit Business Process Model Enterprise Model 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media New York 1999

Authors and Affiliations

  • Kai Mertins
    • 1
  • Roland Jochem
    • 1
  1. 1.Fraunhofer Institute IPK BerlinGermany

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