Quality-Oriented Design of Business Processes
To fulfill and to apply the requirements of quality-oriented business process design described in chapter 2 the business processes and the quality aspects are to be described with a modeling language. In this chapter, we describe the standardized modeling language of Integrated Enterprise Modeling (IEM) that supports an object-oriented, comprehensible description of business processes as basis of planning and conducting QM activities. This results in an increase of the quality of the corporate planning process.
KeywordsBusiness Process Object Class Organizational Unit Business Process Model Enterprise Model
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