The Industry Speaks: Results of the WFIC Insurance Survey
This chapter will report on the results of the 1996 Wharton Financial Institutions Center survey of the retail U.S. life insurance industry. The purpose of the survey was to ask leading market participants to determine the drivers of relative firm efficiency and to query the industry concerning future trends. Specifically, the survey focuses on what set or sets of individual practices and strategies contribute to efficiency gains and lead to competitive advantage in this marketplace. While these questions are not new, the current circumstances in which the industry finds itself are certainly changing.
KeywordsIncome Marketing Expense Trench Arena
Unable to display preview. Download preview PDF.
- Harker, Patrick T. and Larry W. Hunter. “Designing the Future of Banking: Lessons Learned from the Trenches,” Working Paper 98–29, Wharton Financial Institutions Center, Philadelphia, 1998.Google Scholar
- Harker, Patrick T. and Stavros A. Zenios. “What Drives the Performance of Financial Institutions?” forthcoming in P.T. Harker and S.A. Zenios (eds.), Performance of Financial Institutions, London: Cambridge University Press, 1999.Google Scholar
- Santomero, Anthony M. and Paul Hoffman. “Life Insurance Firms in the Retirement Market: Is the News All Bad?” Journal of the American Society of CLU and ChFC, July 1998.Google Scholar