What Makes Sammy Run?

Abstract

In Chapter 17 we discussed one of the basic tenets of the managerial process, i.e. accountability, and in the previous chapter we dwelt on the logical consequence of accountability, namely on the question of appraisal of managerial performance. The rationale for accountability emanates from the concept of hierarchical goals. For the management of an enterprise to be able to plan its future activities and control its operations, it must first determine the direction in which it wishes to proceed, namely its overall policy.