Abstract
The postal service is going through continuous and increasingly rapid change. A greater knowledge and ability to anticipate these changes is demanded of Public Postal Operators (PPO). If their desire to actively participate in shaping events is to be met, they need to have a better and clearer vision of the future. As we approach the end of this century, the postal communications market is seeing a new set of rules coming into play which can be summarized as follows: (1) power is being transferred to the demand side; (2) economies of scale may be exhausted; (3) there is a tendency for the frontiers of the postal business to become more blurred; (4) a steady flow of new operators is emerging onto the market operating at ever lower costs; (5) new technologies are revolutionizing the concept of the postal business itself; and (6) the liberalization and deregulation of the market are the natural consequences of the main market forces.
The authors are grateful for the help provided by Prof. Pedro Pita Barros, of the Faculdade de Economia of Universidade Nova de Lisboa. However, errors are of the entire responsibility of the authors.
The views expressed in this paper are those of the authors and do not necessarily represent the position of CTT- Correios de Portugal
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Pimenta, A.A., Santos, R.G., Lagoa, S.C. (2000). Technical Efficiency in CTT—Correios de Portugal. In: Crew, M.A., Kleindorfer, P.R. (eds) Current Directions in Postal Reform. Topics in Regulatory Economics and Policy Series, vol 35. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-4481-4_12
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