Company 4 is one of a subsidiary group of companies owned by a large multi-national company. It manufactures a variety of high-technology products but this case study was confined to a department making metallized polyester film capacitors for use in electronic circuits for blocking and coupling, bypass, and energy reservoir applications. Output is well in excess of 200 million units per year. Sales turnover is difficult to define because a large proportion of the department’s output is used by sister companies and by the parent company and is transferred at the factory selling price. However, the total departmental ‘turnover’ is to be taken around £3 million per year.
KeywordsImprovement Project Quality Improvement Project Quality Cost Failure Cost Cost Report
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