Case study, company 4

  • Barrie G. Dale
  • James J. Plunkett


Company 4 is one of a subsidiary group of companies owned by a large multi-national company. It manufactures a variety of high-technology products but this case study was confined to a department making metallized polyester film capacitors for use in electronic circuits for blocking and coupling, bypass, and energy reservoir applications. Output is well in excess of 200 million units per year. Sales turnover is difficult to define because a large proportion of the department’s output is used by sister companies and by the parent company and is transferred at the factory selling price. However, the total departmental ‘turnover’ is to be taken around £3 million per year.


Improvement Project Quality Improvement Project Quality Cost Failure Cost Cost Report 
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  1. 1.
    Juran, J. M. (ed.) (1988) Quality Control Handbook, McGraw-Hill, New York.Google Scholar
  2. 2.
    Juran, J. M. (1979) Quality Management Work Book, Juran Enterprises, New York.Google Scholar
  3. 3.
    BS 6143 (1981) The Determination and Use of Quality-Related Costs, British Standards Institution, London.Google Scholar

Copyright information

© Barrie G. Dale and James J. Plunkett 1991

Authors and Affiliations

  • Barrie G. Dale
    • 1
  • James J. Plunkett
    • 2
  1. 1.UMIST Quality Management CentreManchesterUK
  2. 2.UMIST Quality Management CentreManchesterUK

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