Grafting a “Soft Front End” Onto a Hard Methodology — Some Questionable Assumptions
This paper is primarily concerned with the application of systems based methodologies to the development of organisational information systems that involve the use of computers. Checkland(1981) identified two different paradigms of systems thinking, hard systems and soft systems. This framework has been found useful in clarifying the aspects of problem solving addressed by different methodologies. Those which are based on hard systems thinking are mainly concerned with designing solutions to problems, the nature of which is taken for granted. Soft systems thinking regards the nature of a problem situation itself to be problematic and is focussed on learning rather than design.
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