Stella Modelling Process for a Manpower Strategy
This paper takes the reader through a consultancy process that was recently used by Shell Business Services. Shell Business Services is a part of the Shell International Petroleum Company, providing an internal consultancy in the field of decision support for Shell companies. A particular project will be discussed from the point at which contact was made with the client right through to the final deliverable. The discussion will focus more on the consulting process rather than a detailed explaination of the model that was built. In the first section we will discuss the client’s organisation, it’s concerns and the process by which these were distilled into a useful STELLA model. The second section explores the issues of model complexity and puts forward a matrix to help consultants classify the type of project they are involved in and what the main thrust of their consulting process should focus on. Finally, the third section takes a look at the way in which projects are presented to the client in terms of a deliverable. It contrasts previous approaches that we have used with a new approach that was used with this client.
KeywordsEurope Petroleum Marketing Arena Stake
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