Service Performance in the Postal Business

  • Elmar Toime
  • Toru Azumi
Part of the Topics in Regulatory Economics and Policy Series book series (TREP, volume 12)


Delivery service, the percentage measure of mail delivered on time, is probably the key public performance indicator for most postal businesses.“On Time” standards tend to vary from country to country, depending on considerations and constraints like the geography, particular regulations and infrastructures. In recent times, there has been a real focus and effort on delivery performance, and postal businesses are getting closer and closer to their targets.


Service Performance Good Service Delivery Performance Postal Service Service Standard 
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Copyright information

© Springer Science+Business Media New York 1993

Authors and Affiliations

  • Elmar Toime
  • Toru Azumi

There are no affiliations available

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