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Support Systems for Total Quality

  • Barbara M. Savage

Abstract

The strategy of Total Quality Management (TQM) states that every organisation activity contributes to the final quality of the product as perceived by the customer, and thus requires that the quality of all elements of organisational activity be monitored and improved. It is not sufficient for the quality system to focus only on the production cycle, because quality, as evidenced by customer satisfaction, may be affected by a wide range of factors, over and above the mainstream of production activities. Thus it may be seen that all data available in an organisation may have potential for informing the quality improvement process. Hence, the quality system must be provided with the means of accessing any of the data held by the various information systems extant in the organisation. Indeed, a case may be made for significant data links between organisations throughout the supply chain.

Keywords

Supply Chain Customer Satisfaction Quality System Total Quality Management Statistical Process Control 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

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    RA-IQSE Consortium, “Deliverable 10: RA-IQSE Project Evaluation — Achievements and Perspectives”, reprinted in: “Proceedings of CIM-Europe Conference on Results of ESPRIT Projects, Bilbao”, Commission of the European Communities, DG XIII, Brussels (1992).Google Scholar
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    C. Irgens, “A Feature Based KBS for Quality Prediction of Machined Parts and Products” in: “Proceedings of the 7th Annual Esprit CIM-Europe Conference”, R. Vio and W. Van Puymbroeck ed., Springer-Verlag, Turin (1991).Google Scholar
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    E.W. MacArthur, “Quality Support in RA-IQSE”, in: “Proceedings of CIM-Europe Conference on Results of ESPRIT Projects, Bilbao”, Commission of the European Communities, DG XIII, Brussels (1992).Google Scholar
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    J. Knight, B.M. Savage, C.L. Honeybourne, G. Emmanoulopoulos, and J. Puig Gomez, “Fresh Fruit Product Life Tracking” in: “Proceedings of the 8th Annual Esprit CIM-Europe Conference”, C. O’Brien, P. MacConaill and W. Van Puymbroeck, ed., Springer-Verlag, Birmingham (1991)Google Scholar

Copyright information

© Springer Science+Business Media New York 1993

Authors and Affiliations

  • Barbara M. Savage
    • 1
  1. 1.Faculty of EngineeringUniversity of the West of EnglandBristolUK

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