Abstract
The evolution of postal services from public monopolies to competition requires a good knowledge of customers. Commercial customers of La Poste are classified into two groups: major accounts, which negotiate special tariffs with La Poste, and small firms with no personal links with La Poste. The major-account mailer’s demand can be analyzed by examining existing and historical contracts with these mailers, but the demand of small firms requires a special analysis. La Poste decided to follow small firms demand for mail during several years in a panel study. The first sample survey was realized in 1998, and the second will be completed this year. This exploratory study examines data from the 1998 survey.
The views expressed in this paper are those of the authors and do not necessarily reflect the views of La Poste. We wish to thank Michael Crew and Paul Kleindorfer for their help.
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De Rycke, M., Marcy, S., Florens, JP. (2001). Mail Use by Firms. In: Crew, M.A., Kleindorfer, P.R. (eds) Future Directions in Postal Reform. Topics in Regulatory Economics and Policy Series, vol 38. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-1671-2_12
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DOI: https://doi.org/10.1007/978-1-4615-1671-2_12
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