Restructuring the Bureaucracy in City Government: Systemic Reform of Work and Community Outreach

  • Jerry E. Abramson


Bureaucracy is the cancer that kills innovation in government. Left to their own devices, bureaucrats have an uncanny talent for taking a dynamic idea and turning it into lethargy. Mayors, Governors and Presidents have grappled with this problem. How do you make bureaucracy more responsive, accountable and effective? In Louisville, we decided we needed a way to reach into the bureaucracy and engage the people who administer affordable housing programs, deliver human services, fix the potholes and pick up the garbage in changing how we work


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Copyright information

© Springer Science+Business Media New York 2002

Authors and Affiliations

  • Jerry E. Abramson

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