As the Olson’s observe, the context of a collaborative technology has a decisive influence on the success of that technology. This chapter focuses primarily on issues related to the effective design of groupware or computer-supported environments for collaboration, impediments to organizational acceptance, and the effect of design presuppositions on groupware functionality. The chapter briefly reviews a cross-section of groupware applications and their observed effects. We conclude with a look at an experimental virtual workspace, at a system with shared independent input for co-present collaboration, and a toolkit to assist in developing basic groupware functionality.
KeywordsCritical Mass Collaborative Environment Exception Handling Computer Support Cooperative Work Group Decision Support System
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