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Managing e-Government: Stakeholder View from the Administration Service Developers

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Measuring E-government Efficiency

Part of the book series: Public Administration and Information Technology ((PAIT,volume 5))

Abstract

Collaborative models for arranging electronic online services have become an important supplement to the traditional in-house provision within government. This chapter analyzes stakeholder view on e-government from the public sector management. The chapter applies target group interviews from 15 representatives working on the “electronic services and democracy” (SADe) program. Three main discourses are interpreted. They are efficiency and e-government, e-government as a tool for improving democracy and participation, and potentials for cross-sectional transforming government. There are a number of problems to be solved before the easily accessible single-platform service interfaces are realized. The main questions concern the role of private sector involvement, privacy and data security, and legislation. Additionally, the transformations in the working cultures of governmental organizations provide challenges for automation and management.

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Acknowledgements

This research is part of the Academy of Finland project 127213. We also thank two anonymous reviewers for their constructive comments for improving the chapter and all interviewed persons for their participation.

Author information

Authors and Affiliations

  1. University of Helsinki, 64, Helsinki, 00014, Finland

    Tommi Inkinen & Maria Merisalo

Authors
  1. Tommi Inkinen
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  2. Maria Merisalo
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Corresponding author

Correspondence to Tommi Inkinen .

Editor information

Editors and Affiliations

  1. Department of Accounting and Finance, University of Granada, Granada, Granada, Spain

    Manuel Pedro Rodríguez-Bolívar

Appendix: Interviewed persons according to their position and organization

Appendix: Interviewed persons according to their position and organization

  1. 1.

    Project manager, Ministry of Finance

  2. 2.

    Project manager, Ministry of Finance

  3. 3.

    Specialist technology adviser, Ministry of Finance

  4. 4.

    Industry counselor, Ministry of Employment and the Economy

  5. 5.

    Project manager, Ministry of Employment and the Economy

  6. 6.

    Project manager, Ministry of Employment and the Economy

  7. 7.

    Online editor in chief, Centre for Economic Development, Transport and Environment, Southwest Finland

  8. 8.

    Project manager, Ministry of the Environment

  9. 9.

    Project manager, Finnish Environment Institute

  10. 10.

    Program manager, Ministry of Finance

  11. 11.

    Program coordinator, Ministry of Finance

  12. 12.

    Program coordinator, Ministry of Finance

  13. 13.

    Project manager, National Institute for Health and Welfare

  14. 14.

    Project manager, National Institute for Health and Welfare

  15. 15.

    Project manager, Ministry of Justice

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Inkinen, T., Merisalo, M. (2014). Managing e-Government: Stakeholder View from the Administration Service Developers. In: Rodríguez-Bolívar, M. (eds) Measuring E-government Efficiency. Public Administration and Information Technology, vol 5. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-9982-4_10

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  • DOI: https://doi.org/10.1007/978-1-4614-9982-4_10

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  • Publisher Name: Springer, New York, NY

  • Print ISBN: 978-1-4614-9981-7

  • Online ISBN: 978-1-4614-9982-4

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