Abstract
Waiting times play an important role in emergency departments. Even though all emergency departments serve the same purpose, none are exactly the same as every single one is unique in its setup and requirements. This was the biggest challenge facing us when we were compiling a general valid theory to optimize waiting times.
In this study, we observed the emergency department of the Marienhospital, and it was our aim to point out processes that are inefficient and point out potential to reduce sources of errors. We already studied literature, observed the workflow, analysed the data and illustrated the current process. In this chapter, we will describe and model the target process and discuss the results.
The material in this case study was prepared originally for Project Seminar SS 2012 at the University of Hohenheim, Germany, under the supervision of Profs Kirn and Wickramasinghe.
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Notes
- 1.
This is an information from Mr. Bärauch representing ZeQ, Mannheim.
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Henzler, L., Mengele, D., Platz, T., Riemann, K., Steffen, J. (2014). Process Models, Its Inefficiencies and Recommendations of the Emergency Department of the Marienhospital. In: Wickramasinghe, N., Al-Hakim, L., Gonzalez, C., Tan, J. (eds) Lean Thinking for Healthcare. Healthcare Delivery in the Information Age. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-8036-5_28
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