Abstract
Outsourcing Information Technology (IT) functions is a growing trend in businesses looking for ways to reduce cost and hasten time-to-market of customer-facing and internal applications. The strategy of outsourcing functions, tasks, and activities to another company has existed for decades. During periods of recession, U.S. corporations cut costs by moving jobs that are of a repetitive nature to lower-cost regions, typically “offshore” or in non-U.S. countries. For example, manufacturing companies have been leveraging offshore resources since the 1950s, while the off-shoring of IT started about 10–15 years ago with the movement of legacy system maintenance tasks to Ireland and Canada.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Bibliography
Annett, Creighton, and Wong. “Understanding Outsourcing: An Online Journal Roundtable.” Wall Street Journal. March 1, 2004.
Aron, Ravi. “Sourcing in the Right Light.” Optimize. June 1, 2003. CMP Media. LexisNexis. Sept. 15, 2003.
Beck, Jennifer. “IT Services Outsourcing Goes Strategic.” CIO Magazine. July 19, 2002. Oct. 20, 2003. http://www.cio.com/analyst/report372.html.
Carr, Jim. “Contract Manufacturer Leverages Outsourcing….” Network Magazine. Sept. 1, 2003. CMP Media. Sept. 15, 2003.
Champy, James. “Re-examining the Infrastructure $.” Optimize. Sept. 1, 2003. CMP Media. LexisNexis. Sept. 15, 2003.
Chandras, Rajan. “Going Offshore Without Going Off the Deep End.” Intelligent Enterprise. Aug. 10, 2003. CMP Media. LexisNexis. Sept. 15, 2003.
“Changing Strategies.” Computer Business Review Online. Jan. 8, 2003. Sept. 9, 2003. http://www.cbronline.com/print_friendly/de9664c065b4ed56c2256d7800329e23.
Davis and Harwood. “Kerry Targets Job Outsourcing with Corporate-Tax Overhaul.” Wall Street Journal. March 26, 2004.
Depner, Jason. Personal interviews. Dec. 1, 2003 and March 29, 2004.
Dikerson, Schwartz, Udell, and Yager. “To Offshore… or Not.” InfoWorld. March 8, 2004. Issue 10.
Dubie, Denise. “Net Execs are Bullish on Outsourcing.” NetworkWorldFusion. Oct. 27, 2003. Nov. 13, 2003. http://www.nwfusion.com/news/2003/1027vanguard.html.
Elk, Arlene. Personal interview. Dec. 3, 2003.
Frankhouser, Tami. Personal interview. Dec. 3, 2003.
Fitzgerald, Michael. “At Risk Offshore.” CIO Magazine. Nov. 15, 2003. Nov. 25, 2003. http://www.cio.com/archive/111503/offshore.html?printversion=yes.
Gross, Grant. “CEOs Defend Moving Jobs Offshore at Tech Summit.” NeworkWorldFusion. Oct. 9, 2003. Oct. 20, 2003. http://www.nwfusion.com/news/2003/1009ceosdefend.html.
Hall, Mark. “Outsourcing Deals Fail Half the Time….” ComputerWorld. Nov. 3, 2003. Nov. 13, 2003. http://www.computerworld.com/printthis/2003/9,4814,86748,00.html.
Haniffa, Aziz. “US May Eliminate H1-B Visas.” Nov. 29, 2003. http://www.rediff.com/money/2003/jul/16bpo.htm.
Hayes, Frank. “Businessy IT.” ComputerWorld. Nov. 3, 2003. Nov. 3, 2003. http://www.computerworld.com/printthis/2003/0,4814,86783,00.html.
Hayes, Mary. “Precious Connections.” InformationWeek Oct. 20, 2003. Pg. 35-50.
Hayes and McDougall. “Gaining Ground.” InformationWeek March 31, 2003. CMP Media LexisNexis. Sept. 15, 2003.
“IT Majors Need to Work on Brand Equity.” Financial Times Information. Aug. 16, 2003. Global News Wire. LexisNexis. Sept. 15, 2003.
“JD Edwards to Farm Out Development to Covansys.” Financial Times Information. March 26, 2003. Global News Wire. LexisNexis. Sept. 15, 2003.
Kalakota and Robinson. “Offshore Outsourcing: Will Your Job Disappear in 2004?” InformIT. February 27, 2004.
King, Julia. “ITs Global Itinerary.” ComputerWorld. Sept. 15, 2003. LexisNexis. Sept. 15, 2003.
Kleinhammer, Nelsen, and Warner. “Balancing the Risks.” Darwin Magazine. June, 2003. Oct. 20, 2003. http://www.darwinmag.com/read/060103/risk.html?action=print.
Law, Gillian. “Outsourcing to Transform IT, Gartner Says.” NetworkWorldFusion. Oct. 3, 2003. Oct. 20, 2003. http://www.nwfusion.com/news/2003/1003outsototr.html.
Maher, Kris. “Next on the Outsourcing List.” Wall Street Journal. March 23, 2004.
Margulius, David L. “Staying Stateside.” InfoWorld. March 8, 2004. Issue 10.
Mariani, Bill. Personal interview. Dec. 2, 2003.
McDougall, Paul. “Opportunity on the Line.” InformationWeek. Oct. 20, 2003. Pg. 53-56.
Messmer, Ellen. “Overseas Outsourcing Gains Momentum.” NetworkWorldFusion. June 30, 2003. Oct. 20, 2003. http://www.nwfusion.com/news/2003/0630outsourcing.html.
Mitchell, Robert L. “Opinion: How IT has Outsourced Itself.” ComputerWorld. March 15, 2004.
Musthaler, Linda. “Managing Outsourcing.” NetworkWorldFusion. Nov. 3, 2003. Nov. 13, 2003. http://www.nwfusion.com/newsletters/techexec/2003/1103techexec1.html.
Overby, Stephanie. “The Hottest Trend in Outsourcing Management.” CIO Magazine. June 1, 2003. Oct. 20, 2003. http://www.cio.com/archive/060103/outsourcing_sidebar_3.html.
Overby, Stephanie. “Inside Outsourcing in India.” CIO Magazine. June 1, 2003. Oct. 20, 2003. http://www.cio.com/archive/060103/outsourcing.html.
Overby, Stephanie. “Your Monthly Metrics Checklist.” CIO Magazine. June 1, 2003. Oct. 20, 2003. http://www.cio.com/archive/060103/outsourcing_sidebar_2.html.
Perkins, Bart. “A Reality Check on Going Offshore.” ComputerWorld. June 16, 2003. LexisNexis. Sept. 15, 2003.
Perkins, Bart. “Offshore: The Third Time’s the Charm.” ComputerWorld. Oct. 13, 2003. Oct. 20, 2003. http://www.computerworld.com/printthis/2003/0,4814,85899,00.html.
Perkins, Bart. “Outsourcing’s Dirty Little Secret.” ComputerWorld. Nov. 10, 2003. Nov. 11, 2003. http://www.computerworld.com/printthis/2003/0,4814,86959,00.html. www.pmi.org.
Read, Brendan B. “Out of Center Call Centers.” Call Center May 1, 2003. Gale Group, Inc. LexisNexis. Sept. 15, 2003.
“Taking the Lead in Responding to IT Industry Needs” PMI Today. November 2003.
Tamanini, Kristin. Personal interview. Dec. 4, 2003.
Thibodeau, Patrick. “Anti-offshore-outsourcing Groups Banding Together.” ComputerWorld. February 24, 2004.
Tripathi, Ravi. “Outsourcing – the Myths and the Facts.” Wall Street Journal. March 1, 2004.
Weiss, Todd R. “Proposed Bill Would Ban Some Forms of Government Outsourcing.” ComputerWorld. February 24, 2004.
Wriston, Walter B. “Ever Heard of Insourcing?” Wall Street Journal. March 24, 2004.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2013 Springer Science+Business Media New York
About this chapter
Cite this chapter
Saaty, T.L., Vargas, L.G. (2013). Outsourcing a Firm’s Application Development Group. In: Decision Making with the Analytic Network Process. International Series in Operations Research & Management Science, vol 195. Springer, Boston, MA. https://doi.org/10.1007/978-1-4614-7279-7_4
Download citation
DOI: https://doi.org/10.1007/978-1-4614-7279-7_4
Published:
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4614-7278-0
Online ISBN: 978-1-4614-7279-7
eBook Packages: Business and EconomicsBusiness and Management (R0)