Abstract
The history of Malcolm Baldrige National Quality Award (MBNQA) dates back to 1980s. With the expanding and demanding global market, the competition became intense. The cost and quality focus of Japan emerged as a challenge to American firms. America realized that they need to focus on quality in order to survive in the changed market dynamics.
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http://en.wikipedia.org/wiki/Malcolm_Baldrige_National_Quality_Award Alignment of the Malcolm Baldrige Criteria for Performance Excellence.pdf. RDYoung—The Baldrige quality process.pdf
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© 2013 Springer Science+Business Media New York
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Mohapatra, S. (2013). BPR and Malcolm Baldrige National Quality Program. In: Business Process Reengineering. Management for Professionals. Springer, Boston, MA. https://doi.org/10.1007/978-1-4614-6067-1_9
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DOI: https://doi.org/10.1007/978-1-4614-6067-1_9
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