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© 2012 The Author(s)
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Long, J.O. (2012). List of ITIL Processes. In: ITIL® 2011 At a Glance. SpringerBriefs in Computer Science. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-3897-7_2
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DOI: https://doi.org/10.1007/978-1-4614-3897-7_2
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