This chapter provides a quick summary of the contents in each of the remaining chapters. Also included is an early history on queuing theory, and a large list of examples.


Shipping Mold Toll Lost Dock 


  1. Erlang, A. K. (1909). Probability and Telephone Calls. Nyt Tidsskrift Matematik Series B, 20, 33–39.Google Scholar
  2. Kendall, D. G. (1953). Stochastic processes occurring in the theory of queues and their analysis by the method of the imbedded Markov chain. Annals of Mathematical Statistics, 24(3), 338–354.Google Scholar
  3. Kleinrock, L. (1964). Communication nets: stochastic message flow and design. New York: McGraw-Hill.Google Scholar
  4. Morse, P. M. (1958). Queues, inventories and maintenance. New York: Wiley.Google Scholar
  5. Saaty, T. L. (1961). Elements of queueing theory with applications. New York: McGraw Hill.Google Scholar
  6. Thomopoulos, N. T. (1990). Strategic inventory management and planning. Carol Stream: Hitchcock Publishing Co.Google Scholar

Copyright information

© Springer Science+Business Media New York 2012

Authors and Affiliations

  1. 1.Stuart School of BusinessIllinois Institute of TechnologyChicagoUSA

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